billing

Billing and Payment Options

Union Standard Insurance Group offers a variety of installment plans, and payment methods. Your independent agent will be happy to help you establish a payment schedule that works best for your business (including when your invoices are due).

Pay On-line

Pay Online by electronic check with Union Standard’s on-line bill payment service E-PAY Express. Click here to visit the E-PAY Express web site, enroll, and begin making on-line payments by electronic check.

Do you have questions about E-PAY Express? Click the link below for the most frequently asked questions.

Frequently Asked Questions

Electronic Funds Transfer (EFT)

Electronic Funds Transfer (EFT) is the easiest way to make certain your payments are on-time, which is why our customers overwhelmingly prefer this method of payment. Monthly premiums are automatically transferred from your bank account. Click here for full details about EFT and to download our simple authorization form.

Pay by Phone

Pay by Phone is available if you require assistance with paying by electronic check. Call our Billing Department at 800-955-0325 option 7, Monday – Friday between the hours of 8am – 5pm CST.

Should you choose to pay your premiums by mail, please mail to:

Union Standard Insurance Group
Direct Bill Payments
P.O. Box 639814
Cincinnati, Ohio 45263-9814

Please include a copy of your invoice or policy number with your payment. For FED EX and other services requiring a physical address, please send the payments to:

Union Standard Insurance Group
Direct Bill Payments
222 Las Colinas Blvd. W, Suite 1300
Irving, TX 75039-5433

For billing inquiries, or more information on any of our payment methods, please contact a billing representative at: 800-955-0325 option 7, Monday – Friday between the hours of 8am – 5pm CST.For any other questions regarding billing and collections, you can also email us at [email protected]

What People are Saying

“The insured said this was a very complicated claim to begin with. Additional damages were found after the initial inspection and he was very impressed with how easily they were accepted. The adjuster was professional and he is very satisfied with the service.”

"The insured said the service was wonderful. They were professional and answered her questions right away."

"They kept us in the loop during the claims process."

"It was far easier than I thought it would be. I had a check the next day! I was super happy all the way across with everything"

"The claim was taken care of as soon as we called. Keep up the good work!"

"The response time was quick and any questions I had were handled in a timely manner."

"Union Standard has always been good to work with on workers' comp claims, no problems."

"The insured stated that Union Standard has remained consistent in providing him with professional efficient service."

"When I called or emailed I got a response right away and the bill explains the break down very well."

"The adjuster was just awesome. She kept us informed and was a joy to work with"

"I was very impressed with the prompt and efficient service I received throughout the claim process."

"Our claim could not have been handled any better. We received outstanding service from everyone involved"

"I was very satisfied with the service. It exceeded my expectations."

Acadia Insurance Company • Continental Western Insurance Company • Firemen’s Insurance Company of Washington, D.C.
Tri-State Insurance Company of Minnesota • Union Insurance Company • Union Standard Lloyds